T-Mobile has introduced a new policy targeting its 5G home internet subscribers. Customers who do not actively use their service may have their internet line terminated, a move the company began implementing on December 23, 2024.
Why T-Mobile is Enforcing This Policy
T-Mobile’s fixed wireless access (FWA) service, which provides home internet via a 5G gateway device, relies on the network’s extra capacity.
To ensure mobile users aren’t impacted by network congestion, the company appears to be cracking down on inactive gateways.
While T-Mobile hasn’t explicitly cited network load as the reason, it’s likely the driving factor. If customers aren’t using the service but still paying, why does it matter to T-Mobile?
The answer likely lies in maintaining network efficiency and opening up capacity for new subscribers.
What This Means for Customers
T-Mobile began notifying customers of this change on December 9, with enforcement starting shortly after. Customers whose services are canceled can email the company to request a restoration.
This decision could upset users who intentionally keep the service as a backup or those who were unaware their gateway was inactive. For occasional users, T-Mobile suggests exploring backup plans to avoid disruption.
Hidden Implications
Some believe the policy may also target customers using third-party or second-hand gateways purchased online.
Additionally, it might help unsuspecting customers who were sold the service unnecessarily by pushy sales representatives.
A Win-Win for Many
While the policy may seem harsh, it frees up network capacity for active users and helps inactive customers avoid paying for unused services.
However, if you rely on T-Mobile’s home internet, it’s essential to keep your gateway active to avoid service termination.
What are your thoughts on this policy? Share your perspective below!
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