Spotify has finally addressed the growing concerns of Premium subscribers who have reported hearing ads during playback despite paying for the service’s ad-free experience.
The music streaming giant has confirmed that its tech teams are investigating the issue, which appears to be affecting users on Android, iOS, and the web.
The Problem: Ads on Spotify Premium
Spotify Premium is known for offering several perks, including offline listening and the ability to stream music without interruptions from ads.
However, some subscribers have been experiencing the opposite—ads playing during their sessions. The problem has been reported across various platforms, frustrating users who are paying for an ad-free experience.
Spotify’s Response
A Spotify representative acknowledged the issue on the official community forum, stating that the tech team is actively investigating.
The company has requested affected users to share specific details to aid in the investigation, including:
- Device model and OS version
- App version (for mobile users)
- Type of ad received
- Any troubleshooting steps attempted
- Videos of the issue, if possible
A Recurring Issue
While this issue may seem like a rare glitch, it’s not the first time Spotify Premium users have encountered ads.
The company has experienced scattered reports of this problem in the past, suggesting that this might be more of a bug than a deliberate move.
What’s Next?
Spotify has yet to provide a definitive timeline for when the issue will be resolved, but the ongoing investigation indicates the company’s intent to fix the problem swiftly.
Users are hoping for a fix that will restore the premium service’s promises of an uninterrupted listening experience.
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