Anker has quietly exited the 3D printer business just months after promising continued support for its customers.
In March, the charging cable company said it would spin off its 3D printer division into a separate brand called EufyMake. Anker promised the new company would provide “comprehensive customer service and support” for its AnkerMake M5 and M5C printers.
Now EufyMake has stopped selling both printers. The company’s website no longer lists any 3D printers for sale. Anker confirmed to The Verge that it has “paused” sales indefinitely.
The situation gets worse for existing customers. EufyMake has also stopped selling critical replacement parts. Customers report they cannot buy hotends, which melt plastic during 3D printing. These parts often need replacement when printers jam.
“Due to inventory reasons, the M5C hot end has been removed from the official website,” EufyMake support told one customer in an email. This leaves owners unable to fix their printers when parts break.
One frustrated customer responded: “So my entire 3D printer is garbage because you stopped supporting it?”
Anker spokesperson Brett White says customers can still contact support directly for parts. However, many accessories are “no longer publicly listed for sale.”
Anker struggled in the 3D printer market from the start. Both the M5 and M5C had technical problems that frustrated users. The company tried to fix major issues with 3D printing but created new problems instead.
Other companies have succeeded where Anker failed. Bambu Lab’s P1S and P1P printers are now popular choices. Elegoo’s Centauri Carbon offers similar quality for just $300.
The move leaves Anker’s 3D printer customers in a difficult position. Without replacement parts, their printers may become unusable when components fail.
