WeChat Introduces ‘Send Gift’ Feature – Will Users Embrace It?

WeChat, the popular multi-functional app, has recently introduced a new “Send Gift” feature, offering users the ability to buy and send gifts to friends and family.

The feature, launched on December 19, 2024, is still being gradually rolled out to select users in mainland China.

Gifts can be valued up to 10,000 yuan, excluding items like jewelry and tutoring classes, and users can hide the prices from recipients.

How It Works

The gift-giving function allows users to browse products from WeChat stores, choose a gift, and send it directly to a recipient without needing their delivery address.

Gifts are non-transferrable, and if the recipient does not accept the gift within 24 hours, the order is canceled and refunded.

However, users have reported some technical issues, such as unresponsive sellers and lack of refund options.

Mixed Reactions

While some users on Xiaohongshu have embraced the feature, sharing tutorials and praising its practicality, others are skeptical.

One user questioned the surprise element of gifting, preferring traditional methods like sending money.

There are also concerns about the user experience, particularly with older generations who may not be as inclined to adopt this new feature.

WeChat’s Strategic Move

Analysts see the introduction of this feature as a strategic move to strengthen WeChat’s position in the competitive e-commerce market.

With over 1.3 billion active users, WeChat’s extensive social network provides a unique advantage in driving social commerce.

However, it remains to be seen if the feature will achieve the same level of success as WeChat’s digital red packets, which revolutionized gift-giving during Chinese New Year.

Challenges Ahead

For WeChat, the challenge lies in ensuring a smooth user experience, offering a diverse range of products, and preventing misuse by scammers.

While the feature aligns with WeChat’s social DNA, its success will depend on how well the platform manages these factors and converts social engagement into sustainable sales growth.

In conclusion, while WeChat’s new gift-giving feature has potential, its long-term success will depend on how it addresses user concerns and capitalizes on its massive user base.