Google Warns of Rising Scam Threats, Urges Immediate User Action

Google has issued a new scam threat advisory, warning users about a surge in sophisticated online fraud schemes and urging them to take immediate action to protect themselves.

The advisory, released on May 27, outlines five major types of scams currently targeting users. These include fake customer support services, malicious advertising, counterfeit travel websites, package tracking frauds, and toll road scams.

Google’s Trust and Safety teams said scammers are using social engineering, fake websites, and manipulated messages to deceive victims.

Karen Courington, Google’s vice president of consumer trusted experiences, said the attacks are becoming more advanced, especially with the use of AI and hybrid tactics that combine phone calls and online lures. She emphasized the importance of user awareness, stating that scams thrive when people are uninformed.

To combat the threats, Google is using tools like Gemini Nano to detect dangerous websites and scam detection in Google Messages. The company advises users to:

• Use official channels for support and purchases.
• Avoid clicking on unsolicited links or pop-ups.
• Be cautious of unbelievable deals, especially on software and travel.
• Always verify the authenticity of websites and payment requests.

A broader concern comes from the Global Anti-Scam Alliance, which reported that over $1 trillion was lost globally to fraud in 2024. In the U.S. alone, the Federal Trade Commission found losses of $12.5 billion, a 25% rise from the previous year. Alarmingly, only 4% of victims worldwide were able to recover their losses.

Security expert Paul Walsh, CEO of MetaCert and a long-time cybersecurity veteran, argues that current fraud defenses relying on past threat data are ineffective. He believes the only reliable solution is to authenticate links before delivery, especially as SMS phishing becomes more common.

While future solutions are debated, Google urges users to adopt a zero-trust mindset, avoid clicking links from unknown sources, and always go directly to the official website.