A T-Mobile user who simply wanted to cancel their Apple Watch cellular line ended up in billing chaos after a representative offered a credit to keep the line—but failed to follow through and quietly downgraded the customer’s plan.
The incident began when the customer called to cancel the Apple Watch line. Instead of processing the cancellation, the T-Mobile rep suggested keeping the line and promised that a monthly credit would cover the cost. The user was told nothing else on their plan would change.
But when the next bill arrived, the promised credit was missing. Even worse, the customer noticed that another line on their account had been silently downgraded from an unlimited data plan to a limited 2GB plan.
The user, feeling confused and misled, took to Reddit to share their story, sparking concern among others who’ve had similar experiences. What was supposed to be a routine support call turned into a stressful billing issue, requiring multiple follow-ups.
T-Mobile has been criticized recently for stealth price hikes and aggressive sales tactics. Incidents like this highlight growing concerns about transparency and customer trust. To avoid such problems in the future, customers are calling on carriers to provide written confirmations of any changes made during support calls.
Until then, users are advised to be cautious, ask for written details, and double-check their bills after making changes to their service.
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