PlayStation Plus subscribers are being warned about a confusing setting change that could lead to unexpected charges. Sony has changed the wording of its cancellation option, causing confusion among users who want to stop auto-renewal.
The issue centers on how PlayStation Plus cancellation works on PlayStation consoles. Many users think they have cancelled their subscription when they actually haven’t.
Setting Name Change Causes Problems
Until last year, PlayStation users could cancel auto-renewal by selecting “Turn off Auto Renew” in their account settings. This would let their current subscription run out without renewing automatically.
Sony has now changed this option to “Cancel Subscription,” but the function works exactly the same way. When you select “Cancel Subscription,” your PlayStation Plus will continue until your paid period ends and then stop renewing.
You will not lose any time you have already paid for when you select this option.
Users Confused by New Wording
The name change has created significant confusion among PlayStation Plus subscribers. Many users post on Reddit complaining that Sony charged them even though they thought they had cancelled auto-renewal.
PlayStation Plus user avidmar1978 addressed this issue on the PS Plus Reddit page, writing: “It’s 5 posts every day in here… ‘Sony charged me even though auto renew is off’. If you don’t press the CANCEL button, your sub will renew. It’s that simple.”
Why Sony Made the Change
The most likely reason for the wording change is psychological. “Cancel Subscription” might make users think they will lose access immediately, even if they have paid time remaining.
This could discourage people from cancelling their subscriptions, which would benefit Sony financially. The change appears designed to make users second-guess their decision to cancel.
How to Actually Cancel
If you want to stop your PlayStation Plus subscription from auto-renewing, you must select “Cancel Subscription” in your account settings. Despite the confusing name, this will let your current subscription run until the end of your paid period.
PlayStation Plus has been available since 2010 and has undergone many changes over the years. The service continues to evolve, but the cancellation process remains a source of confusion for many users.
